Refund & Cancellation Policy
We want you to be 100% satisfied with calcurasa. Learn about our 14-day money-back guarantee, hassle-free cancellations, and refund request procedures.
All first-time Pro Kitchen paid subscriptions are backed by an unconditional 14-day money-back guarantee. If calcurasa does not meet your culinary business needs or save you money on kitchen costing, simply request a refund within 14 days of your initial purchase for a full 100% refund.
1. 14-Day Money-Back Guarantee
All first-time Pro Kitchen paid subscriptions are backed by an unconditional 14-day money-back guarantee. If calcurasa does not meet your culinary business needs or save you money on kitchen costing, simply request a refund within 14 days of your initial purchase for a full 100% refund.
2. Subscription Cancellation
You may cancel your paid subscription at any time directly from your workspace Settings. Cancellation takes effect immediately for future billing cycles. You will retain full access to Pro Kitchen features until the end of your prepaid billing period, after which your account will smoothly transition to the Free Tier without deleting your saved recipes.
3. Refund Eligibility
Refunds are eligible in the following cases: (a) First-time Pro Kitchen subscription purchase requested within 14 days; (b) Billing errors or duplicate charges caused by payment processor glitches; (c) Severe system outages preventing access for more than 48 consecutive hours. Renewal charges after the initial 14-day period are generally non-refundable unless required by local consumer law.
4. How to Request a Refund
To request a refund, submit an email to billing@calcurasa.com from your registered account email address with: (1) your account name and organization workspace name; and (2) payment receipt or transaction ID. Our finance team will review and process eligible refunds within 3 to 5 business days.
5. Payment Methods & Processing Time
Refunds are credited back to the original payment method used during checkout (Credit Card, Bank Transfer, QRIS, or e-Wallet). Depending on your financial institution or card issuer, funds typically reflect in your account within 5 to 10 business days after processing.
6. Billing Support & Inquiries
Have billing questions or need assistance with your subscription? Reach out to our customer billing team anytime at billing@calcurasa.com.